The Refined Canine Dog Furniture: Frequently Asked Questions
Do you offer a warranty?
What is The Refined Canine Return Policy?
Dog Furniture Items
For dog lovers unsure if their cat will take to our products, we offer a 30-day trial. The trial starts from the day the package is delivered. You must first contact customer service before returning the product to receive a refund. Rather than return the item to us, we prefer used items are donated to local shelters and rescues. Money-back guarantee only applies to items ordered on TheRefinedCanine.com and not purchased through 3rd parties. Please contact those retailers regarding their return policies.
My pet furniture order arrived damaged
If you order was damaged
1) Repack all items with stryofoam packing
2) Contact your distributor to request pick up of the damaged piece
3) A damage claim tag will be issued to pick up item
4) A replacement will be sent
*** YOU MUST CONTACT YOUR DISTRIBUTOR WITH IN 10 DAYS TO GET A FREE REPLACEMENT
Do you ship to Hawaii, Alaska, and outside of the U.S.?
We ship all our items to Canada and Mexico. We only ship our non-wood items outside of North America.
Please contact Customer Service with what items for which you are interested for a quote.
Are your products safe for dogs?
Our products are made to be safe for dogs. Materials are non toxic
What is your sales tax rate?
Items shipped to Texas will be charged 8.25%.
How do I clean my dog furniture?
A light dilution of soap and water can be used to clean wood veneers. Cushions can be machine washed in cold, delicate cycle. Note, color may bleed.
How can I replace parts; which parts are replaceable?
Shelves and sisal pieces are replaced by simply screwing them off (keep your screws). Replacement kits can be purchase through our site
Are these products safe for kids?
Our products are built to withstand more stress than the average household dog can dish out. We consider our products as safe as other pieces of wooden furniture in your home, like chairs, stools, and shelving units. These products, like our own, are not meant to be played upon by children. We have home tested our products in households with toddlers who enjoyed exploring our designs. We are confident that, when assembled properly, our designs are sturdy and safe. Nonetheless, these are products for dogs , not children.