60 Day “Finicky Dog” Return Guarantee
Dog Furniture Items
For dog lovers unsure if their dog will take to our products, we offer a 60-day trial. The trial starts from the day the package is delivered. Some dogs need a few weeks to get comfortable with new furniture. Try dognip or treats to help encourage them.
However, if your dog isn’t using their new furniture and you’d like a refund, please first contact customer service before returning the product. Rather than return the item to us, we prefer used items are donated to local dog shelters and rescues. Return guarantee only applies to items ordered on TheRefinedCanine.com and not purchased through 3rd parties. Please contact those retailers regarding their return policies.
Your purchase price will be refunded minus a 10% fee.
Returns can either be mailed to our returns department at your expense or as an alternative, donated to a local shelter or rescue (with prior approval).
We do not accept returns unless defective.